Privacy Policy ‑ Terms and Conditions
August 2023
This Privacy Policy describes how the website https://walkmeguide.com/ including any of its subdomains or sections (the "Website") and any of the mobile applications linked to the Website ("Applications") are operated by WALKME MOBILE SOLUTIONS, LDA. (WALKME"). This Privacy Policy deals with the processing of Website and Applications users' personal data by WALKME as part of the services provided through the Website and the Applications ("Services").
By accessing and using the Website or the download or use of the Applications, it is understood that the user has read and agreed to the terms of this Privacy Policy. The date at the beginning of this Privacy Policy refers to the latest update of this Privacy Policy, which will be applicable from the date of publication. Thus WALKME recommends that this Privacy Policy is reviewed on a regular basis by the user.
Some of the Services provided through the Website or of the Applications may be subject to specific privacy policies that will complement or, if in conflict with this Privacy Policy, supersede the terms of this Privacy Policy. The user will accept any specific privacy policies that may apply before the provision of such service commences. Additionally, access and use of the Website, and download and use of the Applications and Services are subject to the Terms of Use.
1. PERSONAL DATA FILES, PURPOSES OF THE PROCESSING AND TYPES OF PERSONAL DATA
Purposes of the processing of personal data
WALKME processes personal data collected through the Services for the purpose of managing the Website and the Applications and also for providing or improving the provision of Services, including emailing about the Service, the content accessed by the User or with information about the Service, the Website or Applications.
Categories of personal data processed
The following data is collected during registration or afterwards: Nickname (mandatory), Password (mandatory), Email address (mandatory), User's location, Units of measure, and Privacy settings. WALKME does not collect age or date of birth, and is only for users above 16. Location features (like following a trail or navigation) may imply processing of user location for service improvement.
Processing through the Contact Form
Information received via the Contact form is used solely for solving queries, suggestions, or claims.
Legal basis for processing personal data
The legal basis is the contractual relationship for service rendering, fulfillment of user requests, and WALKME's legitimate interest in offering services and informing users who haven't opted out.
Period for the processing of personal data
Personal data is stored for the period required for the purpose of collection and as per applicable regulations.
Request personal data to be deleted
We're committed to respecting your privacy. If you wish to delete your stored personal data, you have several options. You can use the 'Delete Account' button in the app settings, send us an email, or fill this form. Once we check and confirm your request, we'll delete your data. This usually happens within 48 hours, in line with legal requirements.
2. USE OF COOKIES
The Website uses cookies to facilitate and customize user navigation.
A cookie is a small piece of text sent by websites to the browser to remember visit information. WALKME uses cookies to remember preferences (e.g., language), increase the relevance of displayed ads, count the number of visitors on pages, and allow users to log in to download content and access personal space.
WALKME cookies provide additional functionality and help analyze website usage more accurately. For example, setting a cookie to prevent users from re‑entering a password during a visit. Most web browsers have a "help" section on the toolbar for information on new cookies and how to turn them off. WALKME informs users that allowing cookies enables them to take advantage of the Website's features.
What kind of cookies uses WALKME?
WALKME uses its own cookies solely for enjoyable navigation, such as remembering language preferences or session information for personal space access.
WALKME explicitly states it does not use its own cookies for advertising purposes or to associate browsing data with previously unidentified individuals.
We also use third party cookies, Google Analytics and Google AdSense
Third‑party advertising on the Website may use cookies or 'web beacons'. WALKME states it is not responsible for these and they are not governed by its Privacy Policy. Users are responsible for setting their browser options according to their preferences.
These cookies are used for statistical purposes to measure web traffic, identify popular pages, and improve the site. A note indicates that Google provides detailed and updated information on these cookies.
Used to display relevant ads. A link is provided for further information on AdSense cookies: https://policies.google.com/technologies/ads?hl=en.
IP Address Information
The Website accesses the IP address of each user (including from Applications). The IP address may differ each time, and different users can share a single IP address. WALKME states it does not attempt to associate IP addresses with specific individuals. However, accessing IP addresses could theoretically be considered processing personal data. Therefore, the Privacy Policy applies according to applicable data protection law.
How to disable cookies in your browser
Users can configure cookie acceptance or rejection in their browser settings. These settings vary by browser but are typically found in "Options" or "Preferences" in the main menu.
3. COMMUNICATION OF PERSONAL DATA
Information provided by users may be accessible to other Website users through the Website or Applications, and these users could be located anywhere globally. It advises users to avoid providing information they wish to keep private during registration, as such additional information is not mandatory for using the Services. Users have the option to modify or delete this information at any time, with the exception of their email address. WALKME explicitly states it will not publish users' email addresses.
It notes that some entities mentioned may be located outside the European Economic Area, in countries that might not have equivalent data protection laws. However, proper guarantees will be required to ensure personal data is protected according to applicable regulations.
4. EXERCISE OF RIGHTS
WALKME guarantees users the exercise of rights including access, rectification, suppression, limitation, and portability of their data to the processor, as established by applicable regulations.
Users can exercise these rights related to their personal data at any time by accessing the Website or Application.
For exercising these rights, individuals should contact WALKME at the address of the data controller provided in the Privacy Policy or via the email address: [email protected]. The email subject should clearly reference the specific right the user intends to exercise and be addressed to WALKME.
WALKME commits to responding to all requests, regardless of whether the data subject's personal data exists within its filing systems. If a request does not meet the specified requirements, WALKME will ask the data subject to provide the necessary additional information.
5. GENERAL AND CONTACT INFORMATION
WALKME's processing of personal data is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data and on the free movement of such data (commonly known as GDPR).
WALKME is the data controller, registered in the Commercial Registry of Portugal, with tax number 510812112. Its offices are located at CentroMar, SALA 52, Funchal ‑ Portugal. The contact email address for WALKME is [email protected].